To be certain that we would be able to have someone go in and take a look at the box, I tried to call the bank directly. Believe it or not, there is NO way for me to call someone at that bank directly. I have to call some bullshit TCF bank call center that then takes a message and will have someone call me within 24 to 48 hours. So I have to wait two days for a call back? I can’t get transferred to a personal banker. I can’t even get transferred to someone who manages the safe deposit boxes. It’s fucking brilliant!

You’re a fucking bank! I’ve been there and from the looks of it, you’re not going to last very long TCF! There was no one there except me, two tellers, and a security guard because the bank managers are gone too!

The person who picks up the phone at the call center (no, it’s not in India) has absolutely no information about the kind of documents that I need.

Customer Service Rep: “You need to get a document from the state.”
Me: Fine, what is the document called?
Customer Service Rep: Oh I don’t know. It’s from the state.
Me: Where can I go to get this document? Do you maybe know a website or a number I can call?
Customer Service Rep: No you have to contact the state.

Well thanks a fucking bunch for the shit ton of information lady. If you don’t have the fucking information then how about you get off your ass and get a hold of someone who definitively has the answer. Believe me, you won’t look like a fool for asking a proper question.

What world do we live in where it’s becoming more and more common to simply drop the guy on the phone so you can fuck over the next caller?

We are a service based economy. We provide services mainly as opposed to manufacturing which went offshore to other nations that do it cheaper (and maybe better). If we’re giving up that last value then there is no hope for Change.

My point is simple. I’m not banking with anyone if I don’t have a direct line to the folks that took my money in the first place. If Chase can do it, any one can!